CFPB Revises Compliance Bulletin on Service Providers: Banks to Self-Police and Minimize Customer Harm

http://www.acainternational.org/cfpbarticle-cfpb-revises-compliance-bulletin-on-service-providers-40720.aspx

The CFPB reissued its Compliance Bulletin on Service Providers, clarifying that supervised entities have flexibility allowing for appropriate risk management.

In a Federal Register Notice published on Oct. 26, 2016, the Consumer Financial Protection Bureau reissued its compliance bulletin on service providers, stating the amendment was needed to clarify that supervised entities have flexibility, allowing for appropriate risk management of service providers.

The bulletin, previously 2012-03, now 2016-02, was originally issued in 2012 to clarify that entities supervised by the CFPB must exercise due diligence in managing service provider relationships to ensure service providers comply with federal consumer financial protection laws. The new bulletin includes the same list of expectations for managing service provider relationships, for example, verifying that service providers understand and are capable of complying with federal laws, requesting and reviewing service providers’ policies, procedures and training materials, including in contracts clear expectations about compliance, etc. The revised bulletin inserts the following language:

The Bureau expects that the depth and formality of the entity’s risk management program for service providers may vary depending upon the service being performed—its size, scope, complexity, importance and potential for consumer harm—and the performance of the service provider in carrying out its activities in compliance with Federal consumer financial laws and regulations. While due diligence does not provide a shield against liability for actions by the service provider, it could help reduce the risk that the service provider will commit violations for which the supervised bank or nonbank may be liable…”

The Federal Register notice states that the amendment was needed to “clarify that the depth and formality of the risk management program for service providers may vary depending upon the service being performed—its size, scope, complexity, importance and potential for consumer harm—and the performance of the service provider in carrying out its activities in compliance with Federal consumer financial laws and regulations. This amendment is needed to clarify that supervised entities have flexibility and to allow appropriate risk management.”

The amendment signals that supervised entities have some flexibility and discretion when determining the level of oversight that is needed, based on the circumstances of the relationship and the particular activities of the service provider, as well as the potential for harm to consumers. The reissue of the bulletin also serves as a reminder that service provider relationships must be closely managed. The Federal Register notice indicates that the newly revised Bulletin 2016-02 will be released on the CFPBs website on Oct. 31, 2016. Members can review the text of the new bulletin by reviewing the Federal Register Notice.

Please see notice here:

2016-25856

5 Responses

  1. CFPB needs to take legal action on crooked banks and crooked servicers. They should have legally authority to cause cease and desist fraudulent and defective practices committed by banks and servicers.

  2. When a bank is foreclosing on a borrower there needs to be extreme caution by a bank since the harm to the customer is severe and in some cases fatal Banks have been cavalier in aggressively pursing foreclosure on cistomers with equity in their home. Banks have wrongfully denied HAMP modifications and deepened hardships with in house modifications that gauge customers with high interest for 40 years and tag on a balloon payment at the end. It’s a sick predatory loan practice. Unfortunately these tactics are being directed from the top down and lower level bank employees are forced to follow orders to keep their jobs

  3. CFPB needs to take action. Have seen little to date

  4. They make a lot of noise, but they are terrible at follow-up and help. With the billions of dollars nasty old Bank of America and others have paid out in fines, penalties, and court settlements (known not all the ones settled privately) it is amazing that they can function as supposed “servicers” but then again I believe that the CFPB, OIG, Fannie Mae are ALL in cahoots and know exactly what in going on with all the forged, fabricated, phony documents used in the giant scam and cover-up. What can you do when your very own government is working against you!!!

  5. CFPB is worthless!

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